rusunPrivacy Policy
This page describes what we collect when you use rusun and how we keep that data protected. We at rusun collect personal information to operate our platform, process your deposits and withdrawals across DANA, e-wallet, mobile banking, local payment, and bank transfers, verify your identity before you cash out, and comply with financial regulations in jurisdictions where we operate. We do not sell your data to third parties and we use industry-standard encryption to safeguard it.
Our privacy commitments centre on transparency and security. We explain what categories of data we collect, who has access to that data, how long we retain it, and what rights you have to access or delete your information. We also describe how cookies work on rusun and how we handle data from users in Jakarta, Surabaya, Bandung, Medan, and other cities across Indonesia's supported jurisdictions.
We undertake to follow applicable privacy laws in every jurisdiction we serve. If you have questions about your data or how we handle it, contact our support team via the help centre on rusun or email our compliance officer directly.
What Data We Collect on rusun
We at rusun collect several categories of personal data when you register and use our platform. During account setup, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, communicate with you about your account, and comply with financial-crime regulations.
When you make deposits or withdrawals, we collect payment information—your bank account details, e-wallet ID, or card number (if applicable). We do not store full card numbers; payment processors encrypt and tokenise this data so we never hold the raw credentials. We also collect transaction history: the date, amount, and outcome of each deposit and withdrawal.
When you place bets or play games on rusun, we collect betting data—which markets or games you access, your stakes, outcomes, and any bonuses applied. We use this data to settle bets, detect fraud, and personalise your experience (for example, showing you Liga 1 odds or live-dealer tables more prominently if you use them frequently). We also collect technical data: your device type, browser version, IP address, and pages visited. This helps us troubleshoot technical issues, prevent abuse, and improve rusun's performance across Android app and mobile browser.
Identity Verification (KYC) Data
Before you withdraw funds from rusun for the first time, we require identity verification. We ask you to submit a photo of a government ID (passport, driving licence, or national identity card) and a selfie for facial recognition. Our compliance team compares the selfie to the ID photo to confirm they match. We retain these documents for seven years as required by anti-money-laundering regulations, then delete them.
We use a third-party verification service to perform facial recognition. That service processes your photos temporarily and returns only a match/no-match result to us; we do not share your images with anyone else. You can request deletion of your KYC documents after seven years by contacting our support team.
We at rusun undertake to keep your personal data encrypted, access-controlled, and used only for the purposes stated in this policy.
How We Use Your Data
We use personal data for specific, legitimate purposes. We use your name, email, and phone to operate your rusun account and communicate with you about deposits, withdrawals, bonuses, and account changes. We use your payment information to process transactions and reconcile deposits/withdrawals with your bank or e-wallet provider. We use your betting and game data to settle bets according to official sources (Liga 1 results, Piala AFF results, live-dealer table outcomes), calculate bonuses, and prevent fraud.
We use your technical data (IP address, device type, browser) to detect suspicious activity—for example, multiple rapid login attempts from different locations, which might indicate account compromise. We also use it to improve rusun's platform performance and user interface across all products (sportsbook, live-dealer tables, Aviator, other slots).
We do not use your data for marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties except as required by law (for example, providing transaction records to a financial regulator) or to service providers who process data on our behalf (payment gateways, hosting providers, customer-support platforms). All service providers sign data-protection agreements requiring them to keep your information confidential and use it only as instructed by rusun.
Data Retention and Deletion
We retain your personal data for as long as your rusun account is active. If you close your account, we anonymise most data—removing your name, email, and address—but retain transaction records for seven years to comply with financial regulations. KYC documents (ID photos, selfies) are kept for seven years, then deleted. You can request deletion of specific data by contacting our support team, subject to our legal retention obligations.
If you request account closure, we will not use your data for new marketing or communications. If you request deletion of your profile data before seven years have passed, we will comply where legally permitted, though transaction records and KYC documents may need to remain for regulatory purposes.
Third-Party Processors and Data Sharing
We work with several third-party service providers to operate rusun. Payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive payment information necessary to clear deposits and withdrawals. Identity-verification services receive your ID photo and selfie for facial recognition. Hosting providers store our servers and databases. Customer-support platforms store your messages and inquiries. All these providers are contractually required to protect your data and use it only as directed.
We may disclose personal data if required by law—for example, if a court orders it, if we detect fraud, or if a financial regulator requests transaction records. We comply with legal requests and notify you where legally permitted to do so.
We do not share your betting history or game data with other players or the public. We use aggregated, anonymised data for analytics—for example, "Liga 1 markets attracted X thousand wagers in Idul Fitri 2024"—but this cannot identify you.
Cookies and Tracking Technologies
We use cookies on rusun to maintain your login session, remember your preferences (which sports or games you access most), and analyse how you interact with the platform. Cookies are small files stored on your device that our servers can read. We use session cookies (which expire when you close the browser) and persistent cookies (which remain until you manually delete them or they expire). Most browsers allow you to disable cookies or receive a warning before they are set.
We also use pixels and similar tracking technologies in emails to see if you open rusun messages (for example, bonus notifications or withdrawal confirmations). This helps us understand which communications are effective. You can disable pixel tracking by adjusting your email client settings or opting out of marketing emails.
Your Data Rights on rusun
You have the right to request access to your personal data held by rusun. Contact our support team and we will provide a copy of your information within 30 days. You have the right to correct inaccurate data—for example, if your phone number or address is outdated, we will update it. You have the right to request deletion, subject to legal retention obligations (for example, we must keep transaction records and KYC documents for seven years).
You have the right to object to specific uses of your data—for example, you can opt out of marketing communications at any time. You have the right to lodge a complaint with a data-protection authority if you believe we have mishandled your information. To exercise any of these rights, contact our support team or email our compliance officer.
Security and Updates to This Policy
We at rusun use multiple security measures to protect your personal data. All data in transit (between your device and our servers) is encrypted using TLS (Transport Layer Security). Data at rest (stored in our databases) is encrypted using AES-256 encryption. Our servers are protected by firewalls and intrusion-detection systems. Access to personal data is restricted to rusun staff who need it to do their job, and all staff sign confidentiality agreements.
Despite these precautions, no security system is perfect. If we discover a data breach, we will notify affected users and relevant authorities as required by law. We undertake to investigate breaches promptly and take corrective action.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on rusun. Your continued use of the platform after changes means you accept the updated policy. We recommend reviewing this page periodically to stay informed.
For questions about this privacy policy, or to exercise your data rights, contact our support team via the help centre on rusun or email our privacy officer. We respond to inquiries within 14 days. Last updated: [Current date].